Refund & Cancellation Policy

By accepting the quotation (either in writing, email, text message or online acceptance) for the quoted AV Services for your Event, you agree to abide by all generally applicable rules and regulations governing your hire that have been provided or otherwise made known to you by MediaPro Venues LLC listed in the quotation.

Cancellation of Hire:
Cancellation of hire is at the discretion of either party to the agreement. If the Hiree cancels, the following penalties and payments will remain due; all cancellations by the Hiree are acceptable upon the receipt by the Hirer of a signed letter or email detailing the cancellation and the cancellation date will be determined by the date of receipt of this confirmation. Confirmation of cancellation will be sent in the form of email.

Cancellation Charges:
Cancellation of 3 working days (three) or less from the commencement of the hire period will result in a 100% (one hundred percent) cancellation fee equivalent to the full value of the job or project.
Cancellation 3 – 7 (three to seven) Working Days, will result in a cancellation fee equivalent to 50% (fifty percent) of the full value of the job.
Cancellation 7 – 15 (seven to fifteen) Working Days, will result in a cancellation fee equivalent to 25% (twenty-five percent) of the full value of the job.
Cancellation more than 15 (fifteen) Working Days will result in no cancellation fee being charged unless specific costs have been incurred by the hirer and will be communicated with 24-48 hours of confirmation of cancellation.
All cancellation fees are payable immediately upon receipt email confirmation of cancellation by the Hirer. The Hirer retains the right, should deposit payments have been received, to allocate such payments against future projects rather than make a refund, however, each case will be reviewed and negotiated in writing on a case-by-case basis.

Currency Exchange Rate Disclaimer:

Client / Cardholder confirms acknowledgment and acceptance of a potential gain / loss incurred by any adjustments made by their bank due to the currency exchange rate. MediaPro Venues LLC will not be liable or responsible for any loss incurred by the Client/ Cardholder from an adjustment made due to the currency exchange rate. Nor will MediaPro Venues LLC pursue the Client/Cardholder for collection if that adjustment should be made in the Client’s/Cardholder’s favor.


Refunds will be at the discretion of the Hirer and will be discussed in detail on a case by case basis. If the hiree has paid via credit or debit card, the refund shall be processed via the system in accordance to the rules and time restraints imposed by Network International LLC.

If cash, bank transfer or cheque deposit was used as a means of payment, any refunds agreed upon will always without question be issued by local bank cheque.


Office 1235A, LG Building, Umm Ramool, Dubai P.O. Box 114657 – +971 433 86835


MediaPro International LLC, 72nd Street, Dubai Investment Park 1, Dubai

Follow us to stay in touch